Refund policy

 

All purchases made through Savage Lineage (owned by Savage Dad Group LLC) are considered final. We do not offer refunds or returns on any products or services due to them being made on demand. However, we do allow exchanges on Tip of the Spear Essential apparel items under specific conditions.

Apparel (T-Shirts, Hoodies) Exchanges

If you need to exchange an apparel item for a different size or color, please contact our Customer Service within 7 days of receiving your order. Exchanges are subject to the following conditions:

• The item must be unused, unworn, and in its original packaging with tags attached.
• A valid proof of purchase is required.
• Exchanges are only permitted for size or color changes of the same item. If the desired size or color is unavailable, store credit may be issued at our discretion.
• Limited to one exchange per order—multiple exchanges on the same item are not permitted.
• Sale, clearance, or promotional items are not eligible for exchange.
• Items with any signs of wear, washing, damage, stains, odors, or alterations will not be accepted.

Exchange Process

1. Contact our Customer Service within 7 days of receiving your order to request an exchange.
2. Once approved, you will receive instructions on where to send your item.
3. Customers are responsible for return shipping costs unless the exchange is due to a mistake on our part.
4. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.
5. Once we receive and inspect the item, we will process the exchange and ship the replacement.